Help and FAQs
HSBC Advance is a new service of HSBC Group which offers flexible and modern ways to grow your personal financial status. It is based on new technology and alternative banking channels in order to bank anytime you want with preferential pricing without your physical preference. Ιt is a new fee-based banking relationship that helps you by:
You can fill out our application form and a specialized consultant from the closest branch will contact you.
Alternatively, you can call our Call Center at 801 11 71717 or visit any of our branches in Athens and Thessaloniki.
Of course! New and existing customers can apply. The procedure is simple and easy and can be completed in a few minutes in the branch of your best convenience.
For every customer of the HSBC Advance, the Financial Planning service is offered annually, free of charge. Financial Planning is an integrated service providing full support by specialized and accredited professionals of the Bank, with the aim to make your money work for you.
Additionally, HSBC Advance customers enjoy certain banking products with preferential pricing.
HSBC Advance service works by focusing on the following key areas:
We simplify your day to day transactions by the alternative banking channels (Internet Banking, Phone Banking, free use of more than 800 ATMs in Greece).
Additionally, with our 24 hour service for fraud credit card transactions we will relief you from this concern and you will enjoy our special offers without any worries!
A team of specialized and accredited professionals supports your needs towards the achievement of your financial objectives. An annual personal financial planning review, market update and investment products are only some of the services that HSBC Advance service offers you and help you in your financial development.
HSBC Advance service includes complete proposals for you and your family members. Mortgage loans, consumer loans and many insurance products ensure a high life quality, protected by risks.
Besides the other services, HSBC Advance service covers your needs for access to the international markets providing you the international account opening service, together with the possibility of emergency cash in case you need it in more than 8.500 HSBC branches around the world.
The Internet Banking service from HSBC gives you access to your accounts 24/7.
Additionally, our Phone Banking Customer Service Representatives are at your disposal from 8:00am to 8:00pm from Monday to Friday. The IVR system is available on 24/7 basis the whole year.
HSBC Advance service addresses people who travel abroad for business purposes or for leisure. You can continue to bank without disruptions, since Internet Banking from HSBC and the HSBC Advance Service Line are also at your disposal.
As long as you share one account with your family members, and they sign up the relevant terms and conditions for the service as well, they will enjoy the HSBC Advance benefits.
You may transfer balances from cards issued by other local banks to an HSBC Advance Credit Card and the balances will be charged with the preferential interest rate of 5,99% until full repayment of the transferred balance. This can be done by calling the HSBC Advance Service Line on 801 801 4747 or +30 210 696 2170 (if you are calling from your mobile or abroad).
In case you are abroad and your cash or cards is stolen as an HSBC Advance customer you are able to withdraw up to $10.000, upon approval, from any of our 8.500 HSBC branches around the world!
They are the only banking services that offer immediate access, possibility of transfer management and realization of your accounts in other branches of HSBC around the world in real time, having to log-on just once, throughout the Internet Banking service and without any additional cost.
The Financial Planning Review is conducted at least once a year by the Bank's specialized and accredited professionals. However, you have the option to repeat the review process with no cost, whenever you want or think that your personal financial needs have changed.