Outward Payments

Kindly follow this guide so as to issue an Outward Payment using HSBC Internet Banking.

This option is available by selecting the Transfers > Make a Transfer option from the left hand side menu.

Important Notes

Internet Banking cut off times: Instructions submitted through Internet Banking need to be received by the below listed cut-off times for processing on the same day. Instructions received after the relevant cut-off times will be processed the next working day.

Charges: For information on the charges for transfers to Local and overseas beneficiaries that apply to your account(s), please refer to Table of Service Charges.

IBAN Number – Account Number: The IBAN number - "International Bank Account Number" needs to be used when making a transfer to the attached list of countries .
When making transfers to any other country the Account Number needs to be used.

Transfer daily Limits: For Transfers to third party accounts in Greece or overseas the daily limit is € 20.000

Transfer in Canada: When making a transfer to Canada it is necessary to provide Beneficiary address details in the Details for Beneficiary field/s. In case you forget to provide the beneficiary address, the transfer to Canada may be rejected and funds will be returned.

From and to

Select the Transfers > Make a Transfer option

Select the account to be debited

Select one of the following available options to proceed:

• Select one of your accounts, if you wish to effect a transfer between your accounts
• Select the option - Transfer to other HSBC Account if you wish to effect a transfer to a third party account in HSBC Greece
• Select the option - Transfer to local beneficiary bank account in Euro if you wish to effect a transfer within Greece in Euro currency
• Select the option - Transfer to local beneficiary credit card in Euro if you wish to pay a credit card within Greece in Euro currency
• Select the option - Transfer to local beneficiary bank account in Foreign Currency if you wish to effect a transfer within Greece in Foreign currency
• Select the option - Transfer to Overseas Beneficiary bank account if you wish to effect an Overseas transfer (including HSBC).

Please find below the description of Option "Transfer to Overseas beneficiary bank account" which is the most complete example.

Beneficiary details

Select the "Country/territory" of the beneficiary bank from the drop down menu.

Select the "City" of the beneficiary bank.

Select the "Bank and branch name" from the drop down menu.

If the City or Bank is not available, select "Other city/Other Bank" and key in manually all the Beneficiary bank details.

If the Country is not available, select "Other Country" and key in manually all the Beneficiary bank details.

Complete the Beneficiary Bank name and Address.

Complete the Beneficiary Account number (or IBAN - International Bank Account Number for Countries using IBAN).

Note: The local bank code (optional) field must be left blank.

Amount and Charges

a.

b.

a. Select the currency in which the payment will be remitted

b. In the Amount field choose from the following drop down options:

Same as "From account"

If you select "Same as from account" option, the amount you have keyed in will be in the same currency as the selected account to be debited ("From account" field)
E.g. Your account to be debited is in Euro and your payment is in Great Britain Pounds You have keyed in an amount of 1.000. Selecting the currency to be the "Same as from account" means you want EUR 1.000 to be paid in the Beneficiary's Great Britain Pounds account. We will convert the EUR 1.000 to GBP 916 to make the payment in this currency (GBP rate of 1,09 used). Since the payment is effected in GBP a charge of EUR 10 (GBP 9,20) will be collected at our end and deducted from the GBP 916 when the beneficiary holds an account with a non-HSBC branch.

Charges - Same as "From account"

I pay ALL Charges, beneficiary pays NO charges (OUR)
Charge Amount of EUR 10 is deducted from the EUR 1.000 debited from your account. Beneficiary Bank Charge is then claimed at a later stage from your account in HSBC Greece once the Beneficiary Bank submits the claim for charges (i.e. Beneficiary receives GBP 906,80 without any other charges from Beneficiary Bank {GBP 916 less our charge of GBP 9,20})

I pay HSBC Greece charges, beneficiary pays other bank charges (SHA)
Charge Amount of EUR10 is deducted from the EUR 1.000 debited from your account (i.e. Beneficiary receives GBP 906,80 minus the beneficiary bank’s charges {GBP 916 minus our charge of GBP 9,20})

I pay No charges, beneficiary pays ALL charges (BEN)
Charge Amount is deducted from the EUR 1.000 debited to your account (i.e. Beneficiary receives GBP 906,80 minus the beneficiary bank's charges {GBP 916 minus our charge of GBP 9,20})

Same as "To account"

If you select "Same as to account" option, the amount keyed in will be in the same currency as the Beneficiary account.
E.g. using the same scenario as above, but selecting the currency to be the "Same as to account" means that you want GBP 1.000 to be transferred to the Beneficiary GBP account. We will convert GBP 1.000 to EUR 1.091 and deduct that amount from your EURO account and transfer GBP 1.000 to the Beneficiary. Since the payment is effected in GBP a charge of EUR 10 will be deducted additionally to the EUR 1.091 from your account when the beneficiary holds an account with a non-HSBC branch.

Charges - Same as "To account"

I pay ALL charges, beneficiary pays NO charges (OUR)
Charge Amount of EUR10 is deducted in addition to the EUR 1.091 debited from your account, the total amount debited is EUR 1.101. Beneficiary Bank Charge is then claimed at a later stage from your account in HSBC Greece once the Beneficiary Bank submits the claim for charges (i.e. Beneficiary receives GBP 1.000 without any other charges from Beneficiary Bank).

I pay HSBC Greece charges, beneficiary pays other bank charges (SHA)
Charge Amount of EUR 10 is deducted in addition to the EUR 1.091 and debited from your account, total amount debited to read is EUR 1.101 (i.e. Beneficiary receives GBP 1.000 minus the beneficiary bank’s charges).

I pay No charges, beneficiary pays ALL charges (BEN)
Since you specified that you wish to forward the amount of GBP 1.000 to the beneficiary, the amount debited from your account is EUR 1091. The Beneficiary receives GBP 990,80 minus the beneficiary bank’s charges (GBP 1.000 less our charge of GBP 9,20).

Date and frequency

Indicate when you want the transfer to be made by clicking on the appropriate radio button.

Transfer now - for the transfer to be made on the same day (provided you submit this before the cut-off time).

* Transfer later - for the transfer to be made on the future date you have keyed in or picked out from the calendar icon.

* Set up recurring transfer - for this same instruction to be made with your specified frequency. Key in or pick out from the calendar icon when you want the first transfer to be made. Select how often you want this transfer to be made and how many total recurring transfers to make. Only key in the final transfer amount if this is to be different for the last transfer. The same transfer amount indicated in the earlier field will be transferred for each recurring instruction.

* These transfers may be amended/deleted by retrieving them from the Transfers > Future Transfers option

a.

b.

a. For Beneficiary: any details/narration written in these lines will be forwarded to the beneficiary.

b. Transaction Narrative: any details/narration written in this line will be written on your account statement.

Submission available options

Transfer can be submitted with the following three available submission options:

Transfer now: Your transfer will be processed immediately.

Save: If the beneficiary details do not change but the amount and frequency may change each time the transfer is sent, these can be set up and saved as saved transfers (i.e. templates).

Transfer and save: Your transfer will be processed immediately and will be saved as template.

Payment Acknowledgement

Save a transfer as template – Execute a saved transfer

Once the details have been saved as a template, they can be viewed, changed or deleted through the "Saved Transfer" option within the Transfers menu. Additionally, using the saved details can send the transfer without need to fill again all beneficiary details.

Click on save button

Click on confirm button to save the transfer

Select "Saved transfers" option from left Navigation menu

Choose Category of saved transfer from drop down list

Click on the required saved transfer

Click on "Make a transfer" button