Internet Banking

Banking services at your fingertips

Via the Internet Banking service from HSBC, you can easily and quickly complete a variety of banking transactions, such as:

• Account balance and transaction history
• Opening of a new deposit account
• Transfers
• Payments
• Local and Overseas telegraphic transfers
• Term deposit transactions including update maturity instructions
• Order of cheque book and cheque cancellation
• E-advice and soon e-statement 
• Term and deposit account interest rates inquiry
• Inquiry on exchange rates
• Issue of bank cheques
• Net Worth Statement
• Management of your personal and contact information
• General information about HSBC products and services
• Account transactions and balance alert service 
• Contact with the support center via secure encrypted e-mails
• Telephone technical assistance for your best service
• Global View ¹
• Other services

¹ Available to HSBC Premier customers

Banking transactions with security

At HSBC, with the help of modern technology, we offer you the security you need for your transactions, even when you complete them from a distance, from home or your office.

• Use of the 10-digit Personal Banking Number and the 6-digit Personal Identification Number of the Phone Banking service, for your registration in the service via the website of HSBC.
• The ability to create own personal Username for your access to your personal banking services webpage.
• Use of additional security code device (Token) for ensuring maximum possible security of your personal data and the complete functionality of all banking transactions via the Internet Banking service.
• The ability to select a Memorable question and answer that, in combination with the additional security code device (Token) offers more protection during your banking transactions.
• The ability to select your own Security questions and answers that you will need in order to change your Memorable question and answer, in case you want to change it or you have forgotten it.
• Automatic deactivation of the service in the event of three unsuccessful identification attempts.
• The ability to reset Memorable answer in case you don't remember it, via the website or an HSBC agent.
• Change your daily transaction limits (reduction only) via your personal webpage.
• Selection of accounts linked to the Internet Banking service.

Unique capabilities with only one movement

• On-line registration (free of charge) and verification of personal data for existing customers of the Bank with immediate access to logon
• The ability to send telegraphic transfers at low cost
• Opening of deposit account and term deposits
• The ability to change the Memorable Answer and the security questions/ answers
• The ability to save the account transactions in 3 different file forms of your choice (Quicken, Money,  Excel)
• Access to the total value of your portfolio. You can see all deposit products you have in the Bank (deposits, investments etc.) and all your obligations (loans, cards) so that you have a picture of the full value of your portfolio.
• Sending of an encrypted e-mail to the Bank
• E-advice
• Ordering of cheque book
• Toggle between the public website and Internet Banking without the need to logon each time
• Setup recurring and saved transfers and payments
• Global View¹ - View and manage your HSBC Premier accounts in any country, wherever you are, with just one single logon

¹ Available to HSBC Premier customers

To use the Internet Banking service you need to have:

Active account

An active bank account with HSBC Greece. You will require your Personal Banking Number (PBN) and PIN for Phone Banking to register for the Internet Banking service via our website. If you do not have these numbers at your disposal, please contact our customer service at 801 801 HSBC (801 801 4722) or (+30) 210 696 2000 if you are calling from a mobile or abroad.

Internet connection

An Internet connection to any Internet Service Provider.

Computer system

PC Specifications

• MS Windows 2000 / XP Home / XP Professional software. Software updating with the latest versions is suggested
• Pentium (500 MHz) processor or posterior
• 1024 x 768 screen analysis or higher
• Minimum 128 MB RAM or more
• 52 MB of free space on your hard drive or more

Mac Specifications

• Mac OS X 10.4 or later
• 1024 x 768 screen analysis or higher
• Processor Intel x86 or PowerPC G3, G4, or G5
• Minimum 128 MB RAM or more
• 200 MB of free space on your hard drive or more

You need an Internet browser with 128-bit encryption. The www.hsbc.gr site is compatible with the browsers below:

• Internet Explorer 6
• Internet Explorer 7*
• Mozilla Firefox 2 or above (for PC users)**
• Mozilla Firefox 2.5 or above (for Mac users)**

It may be possible to access our internet banking service using other browsers or versions but please be aware that this will potentially impact on internet banking usage and security levels and you are strongly advised not to do so.

(*) The latest version of this software can be downloaded from the Microsoft® website at www.microsoft.com . Any installation difficulties should be referred to Microsoft® in the first instance.

(**) The latest version of this software can be downloaded from the Mozilla website at www.mozilla.com . Any installation difficulties should be referred to Mozilla in the first instance.

Browser applications settings (for IE)

You must have activated the JavaScript language and the Cookies. To activate the Cookies, please follow the steps below:

• Select "Tools" from the menu
• Select "Internet settings"
• Select the "Classified" tab
• Move the prompt to the position "Middle"
• Press OK

To activate the JavaScript language follow the steps below:

• Select "Tools" from the menu
• Select "Internet settings"
• Select the "Safety" tab
• Click on the Web Internet content zone and then press the button "Custom Level"
• Go to "Settings", move down to "Scripting" and press "Run" at the "Scripting of Java applets"
• Press OK

The above instructions might differ among software's. Please, go to the appropriate help section of your software.