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Bill Payments

HSBC - Group Companies

Payee Name Reference Number Internet Banking Customer Service Representative Automated Service (IVR) Cancellation Period*
HSBC Premier MasterCard Credit Card No ¹    5 days
HSBC VISA Credit Card Credit Card No ¹    5 days

¹ The companies/organizations with this indicator have a fixed reference no which is the same on each bill issued for this payee. After you add the payee you can use the same payee for the future bills you want to pay without the need to update the payee beforehand.
For the companies/organizations which have a variable reference no on each bill issued, you will need to update the payee first by typing in the new reference no before you proceed to pay the bill.

² Valid only for companies/organizations with fixed reference number for each issued bill.

* Note: Applications for cancellation of a bill payment are accepted only during the period that is mentioned in the table, which is calculated according to the transaction date. We will proceed with a request to the company/organization for cancellation of payment and refund of funds. A cancellation charge will be collected as per Bank's price list. Please check the charges at www.hsbc.gr/pricelist