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Your Bank just a phone call away
The Express Banking service from HSBC responds, via the telephone, to your need to have more leisure time and greater control of your transactions, with the Phone Banking service.
It is an advanced system of automatic telephone service that brings us close to you, allowing you to complete banking transactions easily, with security, via the telephone, 24 hours a day.
With just one phone call and by using your Personal Banking Number and your Personal Identification Number, your transactions are carried out with maximum security.
Among others, the Phone Banking service offered by HSBC gives you the ability:
- to have direct access to your account
- to pay your credit card
- to transfer money
- to send money transfers
To ensure the validity of your transactions, all conversations, without exceptions, are recorded and archived electronically, while at the same time you receive an account statement by mail. Furthermore, for your best personal service, customer service representatives are at your disposal from Monday to Friday, 8:00 a.m. to 8:00 p.m.
The Phone Banking service from HSBC is just one phone call away! If you are a customer of the HSBC Premier service the respective HSBC Premier Priority Line service will take care of your needs.
For the customers of the HSBC Premier service, there is a respective HSBC Premier priority line service, which is competent to provide your telephone service.
Transactions
| Customer Service Representative | Automated Service (IVR) | |
|---|---|---|
Transfer funds between own accounts |
 |
|
Transfer funds or make payments to pre-defined third party accounts |
|
|
Transfer funds or make payments to non pre-defined third party accounts |
|
|
Opening of a new deposit account |
|
|
Opening of new or renewal of term deposit account |
1 |
1 |
Change maturity instructions of term deposit account |
|
|
Payment of bills to HSBC companies |
|
|
Payment of loan installments |
2 |
|
Payment of HSBC credit card bills |
|
|
Request for bank cheque issuing |
|
|
Domestic and international money transfers |
3 |
|
Request participation in public offerings |
|
1 After 17:00 during workdays and on holidays the service is provided for amounts up to €100.000.
2 For installments up to 60 days delay.
3 For amounts up to €12.500 daily.
