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Code of Conduct under Law 4224/2013

HSBC Bank plc, operates in accordance with the Code of Conduct under Law 4224/2013, effective January 2015, which is a State initiative under the supervision of the Bank of Greece.
Code of Conduct mainly refers to Financial Institutions in order to settle the private arrears of their borrowers, considering their classification as "Cooperative" or not and respective Reasonable Living Expenses.

According to the Code of Conduct under Law 4224/2013, the following steps should be followed in handling loans in arrears or loans with evidence of possible delay.

Step 1. Communication with the borrower
Step 2. Collection of economic and other information from the borrower
Step 3. Evaluation of economic data
Step 4. Offer appropriate solution to the borrower
Step 5. Examination process for objections

Informative Leaflets and Documents (in greek)

  1. Informative Leaflet - Consumer / Mortgage Loans (for individuals)
    Informative Leaflet - Loans Management Unit (for businesses)
  2. Objections Document
  3. Solution(s) Proposal Standardized Document
  4. Standardized Financial Statement
  5. Consent Tiresias
  6. Minimum documents required
  7. Affirmative Declaration of Data Submitted

Have you missed a payment?
Do you face temporary or long term financial difficulties, or want to be informed about the Code of Conduct N.4223/2013?
You can call the Collections department.
A team of specialists will be there to discuss with you and find the best possible solution.

Collections Contact details
tel.: +30 210 6962700

Operating days & hours
Monday to Thursday from 09:00am to 16:30pm and Friday from 09:00am to 16:00pm