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For greater security in your online transactions

Υπηρεσία 3D Secure από την HSBC

Move with the comfort and security that HSBC provides you through the 3D Secure service.
HSBC offers through Verified by Visa and Secure Code by MasterCard services an additional security layer for the transactions you effect in the internet with your credit or debit card.

Simple, fast, effective.

  1. During your first purchase through the internet you will be asked to register in the service, after confirming your data by answering to security questions and creating a personal code.
  2. Once the service is activated for your card, every time you make a purchase in the affiliated online shops you will be asked to provide your personal code. This will confirm that you are the authorized card holder, so as to complete the transaction.
  3. If your personal code is erroneously keyed in three (3) times, you will need to contact the Phone Banking Service from HSBC.

HSBC 3D Secure
Verified by Visa / MasterCard Secure Code

Frequently asked questions

What are the Verified by Visa / MasterCard SecureCode services?

Verified by Visa / MasterCard SecureCode services (depending on the type of the card) are the corresponding services for the security of payments initiated through the Internet with your credit or debit card from HSBC. A personal code is your digital signature, which offers an extra safety valve, protecting you further from possible fraudulent and unauthorized use of your card.

How does the Verified by Visa / MasterCard SecureCode service function?

At first, you will be asked to register to the service. Once you have activated the service Verified by Visa or MasterCard SecureCode on your card, every time you make purchases at participating online stores, you will be asked to enter your personal password. If you enter the correct personal code, it automatically means that you authorize HSBC to send approval / authorization to the online store and your payment will be completed provided all other conditions of use of the card are met. This process is fully protected and remains 'invisible' to the online store.

By this way it will be confirmed that you are the authorized cardholder and your payment can take place as long as the other conditions of use of the card are met. The counterparty merchant cannot see your personal code.

If you enter the wrong personal code a relative message will appear. If you enter three (3) times the wrong personal code your access will be locked and you will need to contact the Phone Banking service from HSBC at 210 6962070 from 09:00 a.m. to 18:00 p.m., Monday to Friday.

How can I register / activate the Verified by Visa / MasterCard SecureCode services?

During your first online purchase, you will be initially asked to confirm your data in order to register (the confidentiality of information is ensured through the security provided by this webpage of the Bank) .

Step 1:

Choose 'Register Card' from HSBC's site.
3D Secure service from HSBC

Step 2:

Enter your card number without the spaces
3D Secure service from HSBC

Step 3:

Confirm your data (date of birth, card expiration date, last four (4) digits of ID / passport).
3D Secure service from HSBC

Step 4:


Creation of Username

  • Create a username that consists of letters or letters and numbers, containing at least one small alphabetic character (e.g. abcdefghij or aBCDEFGHI or a123456789)
  • The username should be 8 to 20 characters long
  • There should be no spaces
  • There should be no symbols or punctuation marks (e.g.!@%.)
  • Username should not be the same with personal code or personal message

Example of username: a123456789 or aBCDEFGHI or abcdefghij


Creation of Personal Access Code

  • Your personal access code should contain at least one number and be a combination of capital and small letters (e.g. ABg1FkLN)
  • Your personal access code should be 8 to 12 characters long
  • There should be no spaces
  • There should be no symbols or punctuation marks (e.g. !@%.)
  • There should not be identical symbols in a row(e.g. zzzz or 1111)
  • Personal code should not be the same with username or personal message

Example of Personal Access Code: ABg1FkLN



Υπηρεσία 3D Secure από την HSBC

 

Step 5:

Your personal message appears which you can change.

Your personal message (personal message - PM) may consist of any combination of letters and numbers - we recommend it does not exceed one line in length.

Provided that the data you entered is correct and accurate HSBC immediately confirms your registration to the service and following that your transaction will be completed as well.

Why should I provide personal data during the activation process?

During the registration of your card in the Verified by Visa & MasterCard SecureCode services, respectively, you will need to provide personal information. The personal data you provide are contrasted to those you have already provided HSBC with in order to certify and identify that you are the true cardholder. Please note that HSBC never requests from its clients to provide personal information by means of e-mail and other similar mediums.

In what way do the Verified by Visa / MasterCard SecureCode services protect me?

You create a username and a personal password that only you know. Your username appears in every online transaction. Entering the right personal access code confirms that you are the rightful holder of the card and only then can your transaction be completed. With a wrong personal password the transaction cannot take place.

You set your personal message which will appear when you make a purchase from an affiliated to the corresponding service merchant. This way you will know that you are using your card at the website of a merchant certified with the Verified by Visa / MasterCard SecureCode service.

What is the username?

It is the name of the user, which you create when you connect your card with the Verified by Visa / MasterCard SecureCode service.

  • Create a username that consists of letters or letters and numbers, containing at least one small alphabetic character (e.g. abcdefghij or aBCDEFGHI or a123456789)
  • The username should be 8 to 20 characters long
  • There should be no spaces
  • There should be no symbols or punctuation marks (e.g.!@%.)
  • Username should not be the same with personal code or personal message

Example of username: a123456789 or aBCDEFGHI or abcdefghij

After completing the registration process of your card, every time you make an online purchase your username will appear. The username cannot change.

What is the access code?

It is the password you create when you link your card to the Verified by Visa service.

  • Your personal access code should contain at least one number and be a combination of capital and small letters (e.g. ABg1FkLN)
  • Your personal access code should be 8 to 12 characters long
  • There should be no spaces
  • There should be no symbols or punctuation marks (e.g. !@%.)
  • There should not be identical symbols in a row(e.g. zzzz or 1111)
  • Personal code should not be the same with username or personal message

Example of Personal access Code: ABg1FkLN

How should I use my personal code?

When you wish to make a purchase in an online store that participates in these services with your credit or debit card from HSBC, a window will open and you will be asked to provide your personal code. After checking the data of your purchase and after having verified that your personal message is correct, key in your personal code to complete your purchase.

In case I forget my personal code for the Verified by Visa / MasterCard SecureCode services, what can I do?

In the field "card management" in HSBC's website choose the option that you have forgotten your access code. You must confirm your data again and then you will be able to create a new personal code. In case you do not remember your personal code you should contact the Phone Banking service from HSBC at 210 6962070 from 09:00 to 18:00, Monday to Friday.

How can I change my personal code for the Verified by Visa / MasterCard SecureCode services?

In the field "card management" in HSBC's website choose the option "Password Reset". You will be given the possibility to enter a new personal code.

What is the Personal Message?

The Personal Message is a short message that appears when you create your personal code and verifies that you are in a genuine HSBC environment. Every time you make an online purchase a window will open where you must key in your personal code. Also, in this window your Personal Message appears. This is your guarantee that you are communicating with HSBC.

If the Personal Message that appears in the window is not the correct one, then you should not key in your personal code and you should inform the Phone Banking service from HSBC.

How can I change my Personal Message?

In the field "card management" in HSBC's website choose the option "Personal Message Reset". You will be given the possibility to enter a new personal message.

How can I view the history of transactions effected with the Verified by Visa / MasterCard SecureCode services?

In the field "card management" in HSBC's website choose the option "View the 30 most recent 3D Secure transactions".

Why is my card not charged while a transaction appears in the card management field in the 30 most recent 3D Secure Transactions?

Because the verification of the SecureCode service may go through, but the transaction per se may be rejected for another reason (e.g. due to insufficient balance).

How can I be certain that the number of my credit or debit card will not be surreptitiously used?

Your payments through the internet to affiliated online merchants are ensured by the Verified by Visa / MasterCard SecureCode services. With your personal code, you confirm that you are the legal holder of the card, in order to effect your transaction. This process is secure for you and invisible to the merchant.

Who should I contact when something goes wrong and I believe that my transaction has been repeated?

You can contact the Phone Banking Service from HSBC at +30 210 6962070 from 09:00 to 18:00, Monday to Friday.

Who should I contact if I think my card was fraudulently used?

For help or support on suspicious transactions made with your cards, please call immediately on a 24hour basis, weekdays and holidays, from a phone, a mobile or from abroad at + 30 210 6244606.

Can I use the Verified by Visa / MasterCard SecureCode services at any computer?

Yes, you can, without having to install any specific software. You can always pay online with your personal code and enjoy the security the Verified by Visa / MasterCard SecureCode services offer you.

Where can I pay online with the Verified by Visa / MasterCard SecureCode services?

More and more online stores are signing up for the Verified by Visa / MasterCard SecureCode every day.

What is the cost of the Verified by Visa / MasterCard SecureCode service?

To date the Verified by Visa / MasterCard SecureCode service is offered free of charge for all the credit and debit cards of HSBC.

Is it mandatory to connect my cards from HSBC to the Verified by Visa / MasterCard SecureCode service?

The online stores that have contracted with the Verified by Visa / MasterCard SecureCode service require that the cardholder has connected the card with the service. On the other hand, it is not mandatory to connect your card for online transactions at e-shops that have not contracted with the Verified by Visa / MasterCard SecureCode services.

If you have not registered in the service, when you proceed with the confirmation of your online purchase with your credit or debit card, the system will automatically open the registration screen for the service. The first time you can choose not to register. The second time, if you don’t register you will not be able to complete your transaction at the participating to the Verified by Visa / MasterCard SecureCode service e-shop.

What if I have more than one debit / credit cards?

As every card has a different number, you will need to activate the Verified by Visa / MasterCard SecureCode service separately for each debit / credit card with a different code.

What if my debit or credit card expires?

HSBC renews every card that expires. With the renewal of your card, Verified by Visa / MasterCard SecureCode service is automatically updated with the renewed card data. You do not have to link it again with the service.

What if my debit or credit card gets lost or stolen?

After the declaration of the loss or theft in accordance with the procedure of the Bank and the contract terms and conditions for the issuance and use of the card, your card is cancelled and a new one is issued upon your relevant request. Due to the fact that your new card will have a different number, you will need to link the new card with the Verified by Visa / MasterCard SecureCode service.

What if I cancel my debit or credit card and acquire a new one?

As every card has a different number, you will need to link it with the Verified by Visa / MasterCard SecureCode service.