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Touch ID

Log on to the HSBC Mobile Banking app using your biometrics identity

If you've got an iPhone* with Touch ID fingerprint sensor enabled or iPhone X* with face ID sensor enabled, you can log on to the HSBC Mobile Banking app faster using your biometrics identity - it's a simple and secure alternative to your passwords and security code device (token).

Your fingerprint is an excellent security device. No two are exactly the same and you've always got it with you.

To use Touch ID you'll need:

a. An Apple iPhone 5s or above.
b. iOS 10 or above
c. The latest version of the HSBC Mobile Banking app. Need to get the app

HSBC Mobile Banking Greece - Available on the AppStore

d. Registered Fingerprints or Face ID in phone settings
e. Setup Mobile Banking password through Internet Banking 'Services' section

How to enable Touch ID in 4 simple steps

  1. 1. Fingerprint In your iPhone Settings, make sure you've registered your fingerprints or face ID. You may need to setup a 6 digit passcode on your iPhone if you do not have one already.
  2. 2. Log on Now open the HSBC Mobile Banking app and enter your memorable answer and mobile banking password. If you do not have a mobile banking password you can log on to Internet Banking and Select ‘Create Mobile Banking Password’ from the ‘Services’ section.
  3. 3. After Log you will be prompted to enable Touch ID by following the instructions. To enable Touch ID you will need to input the full mobile banking password.
  4. 4. Verify Scan your fingerprint or face ID (for iPhone X devices) for verification.

Important security information
When you enable Touch ID log on, any fingerprint or face ID stored on your device, now or in the future, can be used to log on to the HSBC Mobile Banking app. You should only enable Touch ID if you're the only person who has registered fingerprints or face ID on your device.

More information about keeping your device and security details safe and secure are available in the Security section of the HSBC Mobile Banking app Terms and Conditions. You can find these in the app menu.

Frequently Asked Questions