Understanding how and why we use cookies

We use cookies on our site (hsbc.gr) to create the most secure and effective website possible for our customers. Among other things, cookies allow you to log on to Internet Banking, choose log-in preferences, apply for products and services online and use financial tools and calculators. This Cookie Policy explains what cookies are, how we use them and what benefits they bring.

What are cookies?

Cookies are small text files that are sent to and stored on your computer, smartphone or other device for accessing the internet, whenever you visit a website. Cookies are useful because they allow a website to recognise a user’s device. At HSBC, we use cookies for a variety of reasons, such as to determine preferences, let users navigate between pages efficiently, verify the user and carry out other essential security checks. Some of the functions that cookies perform can also be achieved using similar technologies. This policy refers to ‘cookies’ throughout, however is to include these alternate mechanisms.

How cookies make our website safer and easier to use

Cookies can also allow us to tailor the content of our website to suit your interests. For example, instead of displaying promotional messages about products you already have, they let us show you other services you may be interested in.

Finally, we use ‘analytics’ cookies to help us make our website better for those who visit it regularly. They help us work out what users like and don’t like and how we can improve things for you.

When we include links to other websites, please bear in mind they will have their own privacy and cookie policies that will govern the use of any information you submit. We recommend you read their policies as HSBC is not responsible or liable for their privacy practices.

How we work with trusted third parties

Third parties are trusted suppliers to HSBC, and may include providers and partners who provide important functionality to our website.

When you visit our website, you will only be served HSBC-branded advertisements. We only use cookies from third parties in order to provide our customers with HSBC products and services. The only time cookies would enable us to share your information is when you have given us express consent to pass it on to a trusted third party.

How you can manage your cookies

The browsers of most computers, smartphones and other web-enabled devices are typically set up to accept cookies. If you wish to amend your cookie preferences for this website or any other websites, you can do this through your browser settings. Your browser’s ‘help’ function will tell you how to do this.

However, please remember that cookies are often used to enable and improve certain functions on our website. If you choose to switch certain cookies off, it is likely to affect how our website works. For example, if your browser is set to disable ‘session’ cookies, although you will still be able to view our public website, you won’t be able to log on to Internet Banking.

List of our cookies

This cookie allows us to display content relevant to you and your interests, based on the way you have used our website previously.
Cookie name Description
mbox
This recognizes whether you are logging on for the first time or returning. It also records what you are interested in so we can show you relevant content based on this information.
QST This cookie is related to the survey that is conducted by Qualtrics on our behalf with the objective to collect your feedback on our website. These cookies appear when you submit a survey session conducted by Qualtrics on behalf of HSBC, while the "Save and continue" and "Prevent duplicates" options are disabled in the Survey Options.
QSI_S_xxxxxxxxx This cookie is related to the survey that is conducted by Qualtrics on our behalf with the objective to collect your feedback on our website. Cookie allows survey to ensure user is not presented with same Survey request again. (xxx are random alpha numeric characters).
QSI_SI_xxxxxxxxx_intercept This cookie is related to the survey that is conducted by Qualtrics on our behalf with the objective to collect your feedback on our website. Cookie allows survey to ensure user is not presented with same Survey request again. (xxx are random alpha numeric characters).
FS_xxxxxxxx~jfe2 This cookie is related to the survey that is conducted by Qualtrics on our behalf with the objective to collect your feedback on our website. The Survey ID cookie is used to support Save & Continue functionality of Survey, enabling users to complete their survey responses later (xxx are random alpha numeric characters). 
Hash SessionID This cookie is placed when you start a survey session on the same browser where you are working on another one. The survey is conducted by Qualtrics on behalf of HSBC.
QSI_HistorySession This is a session cookie which stores what pages a visitor has visited for the current session.
This cookie allows us to display content relevant to you and your interests, based on the way you have used our website previously.
Cookie name mbox
Description This recognizes whether you are logging on for the first time or returning. It also records what you are interested in so we can show you relevant content based on this information.
Cookie name QST
Description This cookie is related to the survey that is conducted by Qualtrics on our behalf with the objective to collect your feedback on our website. These cookies appear when you submit a survey session conducted by Qualtrics on behalf of HSBC, while the "Save and continue" and "Prevent duplicates" options are disabled in the Survey Options.
Cookie name QSI_S_xxxxxxxxx
Description This cookie is related to the survey that is conducted by Qualtrics on our behalf with the objective to collect your feedback on our website. Cookie allows survey to ensure user is not presented with same Survey request again. (xxx are random alpha numeric characters).
Cookie name QSI_SI_xxxxxxxxx_intercept
Description This cookie is related to the survey that is conducted by Qualtrics on our behalf with the objective to collect your feedback on our website. Cookie allows survey to ensure user is not presented with same Survey request again. (xxx are random alpha numeric characters).
Cookie name FS_xxxxxxxx~jfe2
Description This cookie is related to the survey that is conducted by Qualtrics on our behalf with the objective to collect your feedback on our website. The Survey ID cookie is used to support Save & Continue functionality of Survey, enabling users to complete their survey responses later (xxx are random alpha numeric characters). 
Cookie name Hash SessionID
Description This cookie is placed when you start a survey session on the same browser where you are working on another one. The survey is conducted by Qualtrics on behalf of HSBC.
Cookie name QSI_HistorySession
Description This is a session cookie which stores what pages a visitor has visited for the current session.

Frequently asked questions