Contact list

Contact team Information Hotline opening times Contact number1
Products and services To learn more about HSBC products or services. Monday to Friday 09:00 to 18:00

Landline: 801 11 71717

Mobile or abroad: +30 210 696 2100

Lost card In case your HSBC credit or debit card is lost or stolen. 24 hours a day, weekdays and holidays.

Landline: 800 11 72000

Mobile or abroad: +30 210 696 2190

Online banking support For assistance regarding the online banking service. Monday to Friday 09:00 to 18:00

Landline: 801 801 4722

Mobile or abroad: +30 210 696 2000

Lost access codes for Security Device for online banking

To report the loss of your access codes (memorable answer, etc.) or/and the Security Device needed to log onto online banking service. 24 hours a day, weekdays and holidays.

Landline: 800 11 72000

Mobile or abroad: +30 210 696 2190

Phone banking To complete banking transactions over the phone. Monday to Friday 09:00 to 18:00

Landline: 801 801 4722

Mobile or abroad: +30 210 696 2000

Lost access for phone banking service To report the loss of your 10 digit PBN (phone banking number) and/or the six digit PIN (Personal Identification Number) needed to log onto phone banking service. 24 hours a day, weekdays and holidays.

Landline: 800 11 72000

Mobile or abroad: +30 210 696 2190

HSBC Advance customer service For HSBC Advance customers. Banking transactions: Monday to Friday 09:00 to 18:00

Make an emergency request to HSBC Advance service: 24 hours, weekdays and holidays

Landline: 801 801 4747

Mobile or abroad: +30 210 696 2170

HSBC Premier customer service For HSBC Premier customers to complete banking transactions or make a request to HSBC Premier service. Banking transactions: Monday to Friday 09:00 to 18:00

Make an emergency request to HSBC Premier service: 24 hours, weekdays and holidays

Landline: 800 800 4722

Mobile or abroad: +30 210 696 2150

U start! Phone home service, the dedicated student service line. Monday to Friday 09:00 to 18:00 (Greece time)

From the UK: 0800 7313 700

From Greece: +30 210 696 2040

Cards service line For assistance with your credit or ATM card. Monday to Friday 09:00 to 18:00

Landline: 801 11 72000

Mobile or abroad: +30 210 696 2070

Card suspect transactions support For assistance regarding suspect transactions. 24 hours a day, weekdays and holidays Landline, mobile or abroad: +30 210 624 4606
Collections
Have you missed a payment? Do you face temporary or long term financial difficulties, or want to be informed about code of conduct N.4223/2013? You can call the collections department. A team of specialists will be there to discuss with you and find the best possible solution.
Monday to Thursday from 09:00 to 16:30
Friday from 09:00 to 16:00
Landline, mobile, or abroad: +30 210 696 2700
DPO correspondence email address For communication with the Data Protection Officer regarding matter related to the processing of your personal data, please send your request/query using the provided email 24 hours a day, weekdays and holidays dpo-greece@hsbc.com

Contact list

Contact team Products and services
Information To learn more about HSBC products or services.
Hotline opening times Monday to Friday 09:00 to 18:00
Contact number1

Landline: 801 11 71717

Mobile or abroad: +30 210 696 2100

Contact team Lost card
Information In case your HSBC credit or debit card is lost or stolen.
Hotline opening times 24 hours a day, weekdays and holidays.
Contact number1

Landline: 800 11 72000

Mobile or abroad: +30 210 696 2190

Contact team Online banking support
Information For assistance regarding the online banking service.
Hotline opening times Monday to Friday 09:00 to 18:00
Contact number1

Landline: 801 801 4722

Mobile or abroad: +30 210 696 2000

Contact team Lost access codes for Security Device for online banking

Information To report the loss of your access codes (memorable answer, etc.) or/and the Security Device needed to log onto online banking service.
Hotline opening times 24 hours a day, weekdays and holidays.
Contact number1

Landline: 800 11 72000

Mobile or abroad: +30 210 696 2190

Contact team Phone banking
Information To complete banking transactions over the phone.
Hotline opening times Monday to Friday 09:00 to 18:00
Contact number1

Landline: 801 801 4722

Mobile or abroad: +30 210 696 2000

Contact team Lost access for phone banking service
Information To report the loss of your 10 digit PBN (phone banking number) and/or the six digit PIN (Personal Identification Number) needed to log onto phone banking service.
Hotline opening times 24 hours a day, weekdays and holidays.
Contact number1

Landline: 800 11 72000

Mobile or abroad: +30 210 696 2190

Contact team HSBC Advance customer service
Information For HSBC Advance customers.
Hotline opening times Banking transactions: Monday to Friday 09:00 to 18:00

Make an emergency request to HSBC Advance service: 24 hours, weekdays and holidays
Contact number1

Landline: 801 801 4747

Mobile or abroad: +30 210 696 2170

Contact team HSBC Premier customer service
Information For HSBC Premier customers to complete banking transactions or make a request to HSBC Premier service.
Hotline opening times Banking transactions: Monday to Friday 09:00 to 18:00

Make an emergency request to HSBC Premier service: 24 hours, weekdays and holidays
Contact number1

Landline: 800 800 4722

Mobile or abroad: +30 210 696 2150

Contact team U start!
Information Phone home service, the dedicated student service line.
Hotline opening times Monday to Friday 09:00 to 18:00 (Greece time)
Contact number1

From the UK: 0800 7313 700

From Greece: +30 210 696 2040

Contact team Cards service line
Information For assistance with your credit or ATM card.
Hotline opening times Monday to Friday 09:00 to 18:00
Contact number1

Landline: 801 11 72000

Mobile or abroad: +30 210 696 2070

Contact team Card suspect transactions support
Information For assistance regarding suspect transactions.
Hotline opening times 24 hours a day, weekdays and holidays
Contact number1 Landline, mobile or abroad: +30 210 624 4606
Contact team Collections
Information Have you missed a payment? Do you face temporary or long term financial difficulties, or want to be informed about code of conduct N.4223/2013? You can call the collections department. A team of specialists will be there to discuss with you and find the best possible solution.
Hotline opening times Monday to Thursday from 09:00 to 16:30
Friday from 09:00 to 16:00
Contact number1 Landline, mobile, or abroad: +30 210 696 2700
Contact team DPO correspondence email address
Information For communication with the Data Protection Officer regarding matter related to the processing of your personal data, please send your request/query using the provided email
Hotline opening times 24 hours a day, weekdays and holidays
Contact number1 dpo-greece@hsbc.com

1Call charges are subject to the pricing policy as imposed by your provider.

Visit us

Find your nearest HSBC branch and visit us in person.

Send us a letter

Send us your letter in the following address:

HSBC France, Athens Branch 

Customer Service Centre 

109-111 Mesogeion Ave., 

P.O. Box 115 26, Athens

Submit a question or give feedback

If you have any suggestions or general comments, you may:

  • Contact one of the branches in our network
  • Call 801 801 4722 from a landline or +30 210 696 2000 from a mobile or abroad
  • If you use the HSBC online banking service, you can also contact us through the "Send Message" option provided by this service