In these difficult times, we want to reassure you that our utmost priority is the health and safety of our customers and employees.
That is why we have taken protective measures, both in our branches and our headquarters.
We also understand the financial impact Coronavirus is having and that you might be worried about your day-to-day transactions. We will do everything we can to help you.
Please find below further guidance on how we will be supporting you during these uncertain times. Our objective is to continue to help you manage your financial needs digitally, over the phone and through our branch network.
Branches
Our branches remain open, supporting you on those transactions you cannot complete from home through our online, mobile and phone banking or from our ATMs. Find more information here. All information is correct at the time of publishing.
Our priority is the well-being of our customers and staff. To this end, in accordance with the Governmental Gazette dated 13.03.20, Article 2, starting from 16 March, no more than five people, maintaining a two-meter distance at least, will be allowed to enter the branch at any one time. To enter any of our branches you are kindly requested to press the entrance button when you are in front of the door. If five people are already within the premises, you will be allowed in to the branch as soon as one client session is over.
Everyday banking
You can manage your everyday banking needs through online banking or our mobile banking app (on compatible devices) from the convenience of your own home.
There is no need to visit a branch for account enquiries or make payments, the answers to most of your banking needs are available at the touch of a button.
If you need help in setting up your account, find out how to register here. You can also contact our phone banking team to help you to register or to activate online banking services that you have not used for a while.
You can also use our phone banking service here to complete banking transactions over the phone or help you if you are facing problems with your cards (activate card, re-issue PIN, change limits etc).
Card Transactions
Following the announcement from the Hellenic Bank Association, as from Monday 30 March and until Sunday 31 May 2020 you will be able to perform most of your day to day transactions contactless without having to type your card’s PIN on the POS, up to the limit of 50 euros per transaction compared to the 25 euros applicable today. This is a temporary measure to help you protect yourself from COVID-19 while shopping in physical stores such as pharmacies, food stores and gas stations. The measure is applicable to all debit and credit cards issued by HSBC. In any case, please for your attention to keep your card safely stored.
You can find out more about online card transactions here.
You will need to visit a branch to apply for a new debit card.
About Mutual Funds subscriptions and redemptions over the phone
To reduce the need for you to come into the branch during these days, we are now offering Mutual Fund subscriptions and redemptions over the phone. Please contact your Relationship Manager for more information and terms on this service.
Beware of fraud
Some criminals are using the Coronavirus outbreak as an opportunity to scam the public. Remember, HSBC will never ask you to move money to a safe account. Please remain alert to ‘phishing emails’ and keep up to date with the latest information for the protection of your personal data on our HSBC Safeguard page.