Table of contents

Getting started

  • What do I need to start using the HSBC Mobile Banking app?
  • Which devices can I use the app on?
  • Can I use the app for my HSBC business accounts?
  • Why can't I use the app on Blackberry® or Windows phones?
  • How do I download the app and how long will it take me?
  • What do I need to do to set up my mobile banking password?
  • Why do I need to be registered for online banking and have a Secure Key to use the app? What if I'm not registered/have a Secure Key problem?
  • Is there a charge to use this app?

 

Security and passwords

  • Why do I need to set up a new password for the mobile banking app?
  • What criteria do I need to follow when creating my mobile banking password?
  • What happens if I forget my mobile banking app password? Can I change it once it's been created?
  • Why do I need to reset my memorable question when I reset my password? Can I use the same answer again?
  • Will the app lock me out if I get my mobile banking password wrong? Will this also lock me out of phone banking and online banking?
  • What happens if I lock myself out of online banking or phone banking, can I still access the app?
  • Can I be confident that mobile banking is secure? What if I lose my mobile device?
  • Will the app keep on running if I forget to log out or will it time out?
  • If I share my mobile device, can someone else use the app to log on to their account details?
  • What if I change my phone/SIM card/network or tablet or if I uninstall the app?

 

Functionality

  • Can I use the app for my HSBC business accounts?
  • Why can't I send payments to people or companies that I've not sent a payment to before?
  • Will the balances and information on the app be correct 24/7? Why can't I withdraw money when my balance says I have money in the account?
  • Can I view my transactions? Can I download the statements?
  • Can I use the app while I'm abroad?
  • I need to access the HSBC Premier Privileges and Home & Away Offers and Rewards? Where should I go?

 

Security details

  • What shall I do if I do not have my Secure Key with me while using Mobile Banking?
  • How can I set up my mobile banking password?
  • What if I want to change my mobile banking password?
  • What if I forgot my memorable answer?
  • What if I forgot my device PIN?
  • What if I forgot all my log on details?
  • I have an error message when using my mobile banking? What does this mean? How can I solve it?
  • I need to contact the bank for support. Where can I phone?

 

Frequently Asked Questions about HSBC Greece Mobile Banking app

  • Changes and how to access new mobile banking app 
  • Using Biometrics and how to access the app with a PIN

Getting started

Security and passwords

Functionality

Security details

Frequently Asked Questions about HSBC Greece Mobile Banking app

iPhone® and iPad® are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Android™ is a trademark of Google Inc.

1 In HSBC tests, the time it takes to open the new HSBC Greece Mobile app, make a transfer to an existing payee and log off was typically more than 5 times faster than the previous version of the HSBC Mobile Banking app.

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