Biometric log on

Touch ID is a simple and secure way to access the HSBC Greece mobile banking app using your fingerprints stored on your mobile device.

It will allow you to access the same functionality on the HSBC Greece mobile banking app as if you were logging on via your 6-digit PIN.

If you have activated a supported mobile device's fingerprint authentication or Face ID functionality, you can activate this function to log on to the HSBC Greece app by going to 'Manage Security' and activating fingerprint authentication or Face ID by switching on the toggle.

Once you have set up your mobile device, set up your PIN and logged on for the first time using your PIN, you will be able to activate and use fingerprint authentication (Touch ID and Android fingerprint authentication) and Face ID in place of typing in your PIN, if your device is supported.

Yes, once you have enabled Touch ID (refer to "Setting up Touch ID" section), you can use it to log on to the HSBC Greece Mobile App.

Face ID can also be used to log on to the HSBC Greece mobile app. Your device will prompt for Face ID instead of Touch ID verification where appropriate.

Touch ID is currently available on Apple iPhone 6 or above, or iPhone X with face ID sensor enabled, running on iOS 10.1.1 or above and for Android devices.

You can enable Touch ID immediately after you log on to the HSBC Greece mobile app by following the instructions on screen. Please note you need to have your fingerprints or face ID, per case stored on the device before you can enable log on with Touch ID. Only fingerprints or face ID stored on your device can used to access the HSBC Greece mobile app.

Yes. You can still log on to the HSBC Greece mobile app using your 6-digit PIN.

When you enable Touch ID on the HSBC Greece mobile app, any fingerprint stored on your device - now or in the future - can be used to log on to the HSBC Greece mobile app. You should only enable Touch ID if you are the only person who has registered fingerprints on your device. Please note, you may be responsible for unauthorised payments made from your accounts if you have not kept your mobile telephone and security details safe, or if your fingerprints are not the only fingerprints registered on your device. You can add or remove fingerprints in your Mobile device settings.

There are two ways to disable Touch ID: 

1. You can disable Touch ID in the Profile > Security settings menu after you log on to the HSBC Greece mobile app or;
2. You can delete all registered fingerprints or delete the device passcode in your device settings

Please contact Bank's Call Center immediately on 801 801 4722 or 210 696 2000, if you are calling from a mobile phone or abroad to report your lost device. Please note that you will be liable for any loss of funds arising from any unauthorised transactions on your account if the loss occurs before you notify the bank that your online banking username, mobile security device PIN, Touch ID or security code device (token) has been misused, lost or stolen or has become known or made available to someone else. Please refer to Mobile Banking Terms and Conditions (PDF, 264KB) for further details.

No. Your fingerprints will not be stored in the HSBC Greece mobile app or kept anywhere within HSBC.

You can access the below functions on the HSBC Greece mobile app by logging on with Touch ID:

1. You can view your Account Summary, Account Transaction History and Credit Card Transaction History.
2. You can make transfers between all of your accounts held with HSBC in Greece and pay bills.
3. You can make bill payments to 250 companies.
4. You can view all your account balances in other countries using Global View.
5. You can make transfers to a Local beneficiary account or card from your payee list.

A maximum of 3 log on attempts are allowed using Touch ID. After 3 failed attempts you will be asked to log on using your 6-digit PIN.

Internet connection is not required to store your fingerprints on the mobile device, however, you will need Internet connection to download and use the HSBC Greece mobile app and enable Touch ID.

You will be asked to log on again to the HSBC Greece mobile app and enable Touch ID.