Online banking service by HSBC
What is online banking?
What banking transactions can I perform online?
What languages does online banking support?
Who can help me?
Registration and log on to the online banking service
How do I register for online banking?
Can I type Greek characters during registration to the online banking service?
I just registered for online banking. Can I log on?
What is Password?
Can I change my Password online?
I have forgotten my Username. What should I do?
I've entered an invalid security device code three times and my account was locked. What should I do?
What are the requirements to use personal online banking?
Make a transfer / pay a bill
What bills (payees) can I pay through personal online banking?
How can I pay bills through personal online banking?
How do I pay my Electricity bill (Hellenic Public Power Corporation)?
What is a fixed reference number and how can I pay a bill when the reference no is variable?
What do I need to input in the Account number / Payment code fields when adding a new payee or paying a bill?
What are the cut-off times for making a bill payment?
How do I stop or cancel a transfer / payment?
If my scheduled future transfer failed to be executed on requested date, what should I do?
If my scheduled bill payment failed to be executed on requested date, what should I do?
How can I make an Outward Transfer using HSBC personal online banking?
What is an IBAN account number?
Where can I view my HSBC IBAN account number?
During a transfer I am getting the error message "Invalid check digits for the International Banking Account Number entered", while I have entered correctly the IBAN digit numbers.
While making a transfer, I receive error message "Beneficiary name / details for beneficiary contain invalid characters". What am I doing wrong?
During an online banking transaction (make a transfer, open new account, pay a bill), I receive error message 999. What do I need to do?
What is the difference between "Same as from account" and "Same as to account"?
What do BEN, SHA, OUR mean?
When make a transfer, by selecting "I pay all charges, beneficiary pays no charges (OUR)", what are the total transfer charges?
What are the limits for transferring money?
What is the transfer amount daily limit for local beneficiary payments?
What are the cut-off times for making a transfer / payment?
When I make a transfer to an Overseas Beneficiary bank account, the Country I want to transfer money is not available in the Beneficiary details Country/territory drop down list. What should I do?
When I make a transfer to an overseas beneficiary bank account, in which field do I have to input BIC/SWIFT/ABA/Short Code?
What is the rate during a foreign exchange transaction?
I completed a transfer to a local or overseas beneficiary bank account in a foreign currency but the sent amount is not deducted from my debit account.
What should I not forget to do when making a transfer to Canada?
When I transfer funds using the option "Other HSBC account", there is no available field to input the beneficiary's details. How can the beneficiary be informed about the originator and the purpose of the transfer?
Accounts and cards
Can I open a current, savings or term deposit account through online banking?
Can I add accounts to my online banking profile?
How can I download my account transaction details?
Can I Nickname my accounts?
Where can I view the account holder's name for the accounts that appear on my online banking profile?
I have accounts/investments which are not listed in the Account Overview screen. Where are they?
I have opened a new deposit account but it is not appearing on the online banking "Accounts Summary" page.
I want a statement copy of my account. What should I do?
When I click on the "credit card e-Statement" option in order to check my credit card electronic statement, I am receiving the error message "Sorry, you do not have any account setup for this transaction".
I can't see my credit card on online banking "Account Summary".
Are my credit card account balance and details online?
How does HSBC ensure online banking security?
How can I check if 128-bit encryption is being used?
How does HSBC protect against phishing scams?
What is a "Time out" feature?
Can I send secure e-mails to the Bank?
How do I know if I am connecting to HSBC Bank and not to other parties?
Help and FAQs for using the HSBC secure key.
Why do I have a problem trying to log on to online banking now, when I didn't have a problem before?
Who do I contact if I experience problems using online banking?
Why do I have face a problem trying to log on to online banking although I type the Memorable Answer and the six-digit number from the Token device correctly?
Kindly follow this guide to issue an Outward Payment using HSBC Internet Banking.
This option is available by selecting the Transfers > Make a Transfer option from the left hand side menu.