We are always interested to know for your experience with us, as this is the key for a constant improvement of the products and services we offer.
If you have a question or a complaint, we want to know and we can reassure you that we will do our best to resolve it.
How to make a complaint
Vist your nearest branch and speak to a member of our team.
Log into online banking and send us your message by selecting 'Contact Centre' / 'Send Message' tab and then select from the list in the field 'subject' the relevant option 'Complaint'.
Alternatively, click on the link below to open a form, and select in the field 'Wish to communicate with us for' the relevant option: 'Indication' or 'Complaint'.
Finally you may e-mail you complaint or suggestion to firstname.lastname@example.org.