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Questions and complaints

We are always interested to know for your experience with us, as this is the key for a constant improvement of the products and services we offer.

If you have a question or a complaint, we want to know and we can reassure you that we will do our best to resolve it.

How to make a complaint

In branch

Vist your nearest branch and speak to a member of our team.

By phone

Call 801 801 HSBC (801 801 4722) from a landline.

+30 210 696 2000 from a mobile or abroad, from Monday to Friday (09:00 – 16:00).


Log into online banking and send us your message using “Secure messages” from Quick links then “Send us a message”. Select “Complaint” option for what is your message about.

Alternatively, click on the link below to open a form, and select in the field 'Wish to communicate with us for' the relevant option: 'Indication' or 'Complaint'.

Finally you may e-mail you complaint or suggestion to

More information