Top of main content

Service upgrades

We're enhancing your online and mobile banking experiences

We're making improvements to our digital banking services

We've been progressively upgrading our online and mobile banking services to improve your digital experience. Over the next few months we will be introducing further enhancements, including key updates to our platforms.

What to expect

Online banking updates

From 12 December 2019 onwards, your online banking experience will be different. It will be simpler and more straightforward to bank online with us. 
 
However, you'll experience temporary changes to how you access some features while we continue to upgrade the service. We apologise for any inconvenience this might cause you and ask for your understanding during the transition. 

Mobile banking updates

To ensure seamless access to your accounts on your phone or tablet, please make sure you've downloaded the most up-to-date HSBC Greece Mobile Banking app. This app has been built with the needs of Greece residents in mind.

If you're using our existing global HSBC Mobile Banking app, it will no longer work properly from 12 December 2019.

Frequently Asked Questions

Summary of the key changes

The list shows which non-critical digital services will be temporarily unavailable. If you need to use one of these services, we've given guidance on alternative ways to do so.

Services table

List of the affected services

Service

Secure message in online banking
Call us
Visit any branch
Update term deposit maturity Instruction
     
Mutual fund subscription
     
Mutual fund redemption
     
Open account
     
Update personal details
     
Stop cheque
     
IBAN calculator
   
 
Net worth statement 
     
Currency calculator 
     
Change online banking limits 
     
Credit card balance transfer
     
Setup credit card payoff 
     
Replacement phone banking PIN 
     
Replacement card PIN 
     
Interim statement request
     
Previous statement request
     
Temporary increase in credit card limit 
     
Order chequebook
     
Rename account      
Update statement delivery method 
     
Payment and transfer history 
     
Select accounts         
Motor insurance quote 
     
Token activation 
     
Change password/security question
     
Unlock token PIN
     
Download to Quicken/Money
     

Services table

List of the affected services

Service

Update term deposit maturity Instruction
Secure message in online banking
 
Call us
 
Visit any branch
 

Service

Mutual fund subscription
Secure message in online banking
 
Call us
 
Visit any branch
 

Service

Mutual fund redemption
Secure message in online banking
 
Call us
 
Visit any branch
 

Service

Open account
Secure message in online banking
 
Call us
 
Visit any branch
 

Service

Update personal details
Secure message in online banking
 
Call us
 
Visit any branch
 

Service

Stop cheque
Secure message in online banking
 
Call us
 
Visit any branch
 

Service

IBAN calculator
Secure message in online banking
 
Call us
 
Visit any branch
 

Service

Net worth statement 
Secure message in online banking
 
Call us
 
Visit any branch
 

Service

Currency calculator 
Secure message in online banking
 
Call us
 
Visit any branch
 

Service

Change online banking limits 
Secure message in online banking
 
Call us
 
Visit any branch
 

Service

Credit card balance transfer
Secure message in online banking
 
Call us
 
Visit any branch
 

Service

Setup credit card payoff 
Secure message in online banking
 
Call us
 
Visit any branch
 

Service

Replacement phone banking PIN 
Secure message in online banking
 
Call us
 
Visit any branch
 

Service

Replacement card PIN 
Secure message in online banking
 
Call us
 
Visit any branch
 

Service

Interim statement request
Secure message in online banking
 
Call us
 
Visit any branch
 

Service

Previous statement request
Secure message in online banking
 
Call us
 
Visit any branch
 

Service

Temporary increase in credit card limit 
Secure message in online banking
 
Call us
 
Visit any branch
 

Service

Order chequebook
Secure message in online banking
 
Call us
 
Visit any branch
 

Service

Rename account
Secure message in online banking
 
Call us
 
Visit any branch
 

Service

Update statement delivery method 
Secure message in online banking
 
Call us
 
Visit any branch
 

Service

Payment and transfer history 
Secure message in online banking
 
Call us
 
Visit any branch
 

Service

Select accounts
Secure message in online banking
  
Call us
  
Visit any branch
  

Service

Motor insurance quote 
Secure message in online banking
 
Call us
 
Visit any branch
 

Service

Token activation 
Secure message in online banking
 
Call us
 
Visit any branch
 

Service

Change password/security question
Secure message in online banking
 
Call us
 
Visit any branch
 

Service

Unlock token PIN
Secure message in online banking
 
Call us
 
Visit any branch
 

Service

Download to Quicken/Money
Secure message in online banking
 
Call us
 
Visit any branch