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Submit a complaint

We are always interested to know for your experience with us, as this is the key for a constant improvement of the products and services we offer.

If you have a complaint, we want to know and we can reassure you that we will do our best to resolve it.

How to make a complaint

In branch

Vist your nearest branch and speak to a member of our team.

By phone

Call 801 801 HSBC (801 801 4722) from a landline.

+30 210 696 2000 from a mobile or abroad, from Monday to Friday (09:00 – 16:00).


Log into online banking and send us your message using “Secure messages” from Quick links then “Send us a message”. Select “Complaint” option for what is your message about.

Alternatively, click on the link below to open a form, and complete in the field “Comments” if it is a Complaint or Indication.

Finally you may e-mail your complaint to

If you have any question, please visit the Contact us page to find out to whom your questions should be addressed to.

More information