Submit a complaint

We aim to resolve customer concerns and problems straight away, but more complex matters can take longer. Where we need to look into the matter in more detail, a Bank representative will contact you within 48 hours in order to acknowledge receipt of the complaint and discuss the complaint with you.

The Bank will make every effort to respond to your complaint within 5 working days from its receipt. In the event of any changes to this timetable, it will notify you every 10 working days.

If you feel we haven't resolved things properly, please tell us. If we've misunderstood something, a further review may help us resolve the complaint to your satisfaction.

You are always able to refer your concerns to :

• Hellenic Financial Ombudsman - a non-profit, alternative dispute resolution organization
• The Independent Authority Consumers' Ombudsman
• The Amicable Settlement Committees for Consumer Disputes - as specified by the provision of Article 11 in law, 2251/1994
• The European Consumer Centres Network - provided this is within the legal timeframes from the date of the initial complaint. Otherwise, you would need to pursue this through other legal proceedings.

You are always able to refer your concerns to :

• Hellenic Financial Ombudsman - a non-profit, alternative dispute resolution organization
• The Independent Authority Consumers' Ombudsman
• The Amicable Settlement Committees for Consumer Disputes - as specified by the provision of Article 11 in law, 2251/1994
• The European Consumer Centres Network - provided this is within the legal timeframes from the date of the initial complaint. Otherwise, you would need to pursue this through other legal proceedings.