We're introducing a simplified fresh new design and navigation with mobile-friendly screens allowing you to use online banking wherever you are.
We've simplified and made it easier the way you logon and the enhanced Move Money feature will simplify bill payments and transfers.
Over the next few months we will be introducing further enhancements, including key updates to our platforms.
What to expect
From 12 December 2019 onwards, your online banking experience will be different. It will be simpler and more straightforward to bank online with us.
However, you'll experience temporary changes to how you access some features while we continue to upgrade the service. We apologise for any inconvenience this might cause you and ask for your understanding during the transition.
Do you know your Username?
You'll need your Username and your Security Device (token) when you log on to the enhanced online banking service for the first time. If you can't remember these details,
Do you have your Security Device (token)?
If you have lost your Security Device please contact us to deactivate it and we will order you a new one.
If you have forgotten your Security Device (token) PIN, enter your Username on online banking logon page and on the next page click on the question mark and select “Forgotten your PIN” and follow the instructions on the screen.
Do we hold an up to date mobile number and email address for you?
So that we can keep you updated with important information, we'd need to make sure that your contact details are up to date.
You can update your personal details using online banking. To do this choose 'Personal details' in the 'Quick Links' section at the top of the page.
What happens next?
We'll be in touch again in the next few weeks to confirm when the enhanced online banking services are available for you to use.